Introduction
Welcome to Healthier U Ltd. By accessing or using our website, you agree to the Terms and Conditions outlined below. These terms govern your use of our services and your purchases from our store. Please read them carefully before placing an order.
Eligibility
This website is intended for individuals over the age of 18. By using this site, you confirm that you are of legal age to purchase supplements and health-related products in your country or region.
Using Our Website
You may not copy, reproduce, or misuse any content, branding, or functionality from this website. When placing an order, you agree to provide accurate personal and shipping information. Failure to do so may result in order delays or cancellation.
Product Availability
While we do our best to ensure all listed products are in stock, availability is not guaranteed. In the event that a product becomes unavailable after your order, we will contact you with alternatives or issue a full refund.
Placing Orders and Payment
Orders must be placed through a registered customer account. Please double-check your shipping details before confirming your order. If incorrect details are provided and the parcel has shipped, we may not be able to issue a refund. Orders can be canceled within 24 hours of placement. Payments can be made securely via card or bank transfer (upon request).
Delivery and Returns
We offer estimated delivery timeframes, but delays may occur due to shipping carriers or customs. If you receive a damaged or incorrect item, please contact us within 24 hours at info@healthierultd.co.uk. Returns must be unused, in original packaging, and requested within 14 days of delivery. We are unable to accept returns of used or opened products for hygiene reasons.
Shipping Policy
1. Shipping Fees
Shipping fees are calculated at checkout based on order size and destination. You will see the final amount before confirming your purchase.
2. Shipping Locations
We ship internationally from multiple fulfillment centers. Some orders may arrive in separate packages depending on item availability and origin.
3. Estimated Timeframe
Most orders ship within 1–3 business days. While 99% of our orders are delivered on time, we reserve the right to ship within up to 14 business days in high-demand periods.
4. Shipping Issues
If your order is delayed or lost in transit, please contact us. We recommend adding shipping insurance at checkout for extra protection. Without insurance, we may not be able to reimburse shipping losses.
Card & Payment Security
We do not store your full payment details. All transactions are processed through secure third-party payment providers.
Complaints & Disputes
For complaints, please contact us at info@healthierultd.co.uk within 14 days of receiving your order. We will do our best to resolve any issue promptly and fairly.
Liability
We are not responsible for misuse or misunderstanding of any product sold. Please consult your healthcare provider before starting any supplement regimen. Once an order is shipped, we are not liable for issues caused by third-party couriers.
Privacy & Data
By using our website, you agree to our Privacy Policy, which outlines how your personal data is collected, stored, and used.
Company Information
Healthier U Ltd
13 Bridge Street, Grimshaw Street
Darwen, Lancashire, England, BB3 2AA